Service terms

Last updated: August 28, 2026

This page sets out general information about how NFG Home services are arranged and delivered. Where a written quote or service agreement we send you says something different, that document governs.

1. Who you are dealing with

NFG Home is the customer-facing residential brand of Northern Facilities Group Inc., which is the contracting entity for all services. Requesting a quote or booking a service means you accept these terms.

2. Quotes and pricing

We do not publish fixed prices. Every property is quoted individually after we understand the scope.
A quote is based on the property and scope described to us. If the property differs materially from that description, we will contact you before proceeding rather than adjusting the invoice afterwards. You may accept a revised quote or decline at no charge.
Additional work is quoted and agreed before it is carried out.
Quoted prices are exclusive of HST unless stated otherwise.

3. Scheduling and access

Service dates and windows are confirmed with you before a service is booked. Availability varies by service and location.
You are responsible for providing access at the agreed time, whether in person, by key or by lockbox. If our team cannot access the property, a call-out charge may apply.
Please give as much notice as you can to change or cancel a booked service. Notice requirements and any applicable charges are set out in your quote or service agreement.
We may reschedule for weather, staffing or events outside our control, and will give you as much notice as possible.
Utilities, including running water and electricity, need to be available for cleaning services.

4. Cleaning services

Cleaning products and equipment are included unless you have asked us to use your own.
We do not move heavy furniture or appliances. We clean around and behind them where they can be moved safely.
We do not handle biohazardous material, mould remediation, pest infestation or hoarding conditions. These require specialist services and we will say so.
Items that are antique, fragile or of exceptional value are not cleaned unless specifically agreed in writing beforehand.
Move-in and move-out cleaning assumes an empty or nearly empty property. Remaining furniture and belongings limit what can be reached, and the confirmed scope reflects that.

5. Window cleaning

What can be cleaned depends on window configuration, height and safe access, which we confirm before booking.
Screens are cleaned and refitted where included in your scope. We do not repair or replace screens, and we will tell you about any damage we find.
Service may be rescheduled for weather. Cleaning windows into poor conditions serves nobody.
Pre-existing conditions such as hard water staining, mineral deposits, scratches or seal failure may not be fully resolved by cleaning. We will tell you if we see them.

6. Snow removal

Residential snow removal is a seasonal arrangement, agreed before the season rather than on demand.
Coverage is limited and depends on your location. We confirm whether we can service your property before any arrangement is made.
Service levels, trigger conditions and timing are set out in your seasonal arrangement.
Residential snow service is not offered on commercial snow contract terms and should not be treated as equivalent.
Please keep the service area clear of vehicles and obstructions so the work can be completed.

7. If something is not right

Contact us promptly and we will look into it. Raising a concern quickly, ideally within a couple of days of the service, gives us the best chance of putting it right. How specific concerns are handled is set out in your quote or service agreement.

8. Damage and liability

Report any damage to us as soon as possible after the service so it can be investigated while the facts are clear.
We are not responsible for damage arising from pre-existing wear, defects or prior installation faults, or for surfaces that fail under normal professional cleaning because of a condition we could not reasonably have known about.
Please secure cash, jewellery, prescription medication and irreplaceable items before a service.
To the extent permitted by law, our liability for any claim relating to a service is limited to the amount paid for that service. Nothing here limits liability for personal injury caused by negligence, or any liability that cannot be limited by law.

9. Payment

Payment terms are set out in your quote or service agreement. Prices are exclusive of HST, which appears on your invoice.

10. Website content

Content on this website is provided for information. Service descriptions are accurate at the time of publication and may change. Nothing on this website is a binding offer; your written quote is.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Nothing here removes rights you have under the Consumer Protection Act, 2002 (Ontario) that cannot be waived.

12. Contact

Questions about these terms: email info@northernfacilitiesgroup.ca or call (855) 664-1144. Registered address: Northern Facilities Group Inc., 30 Eglinton Ave W, Mississauga, ON L5R 3E7.